CANCELLATION

You can cancel your order yourself within 1 hour of placing it using the cancellation option in your order confirmation email. After 1 hour, please email info@westthornepro.com with the subject: {YOUR ORDER NUMBER} Cancel Order to discuss your request. If the order is canceled, you will get a full refund. We cannot cancel an order that has already shipped.

30-DAY MONEY-BACK GUARANTEE

westthornepro offers a 30-day money-back guarantee for goods purchased directly from westthornepro.com. This 30-day money-back guarantee applies to both defective and non-defective products. To request a return and refund, please email info@westthornepro.com.

QUALITY ISSUES AND 3-MONTH WARRANTY

Once there is a product issue, please take one video or photo for us to check out more details so that we can reship the new one or just refund you in the 3-Month warranty period.

Once the package is lost or you never received the package when it's shown delivered status, please contact us for reship.

REFUNDS (IF APPLICABLE)

For refund requests under the 30-day money-back guarantee, or requests concerning lost packages or product quality issues, we will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or PayPal, within 15 days.

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at info@westthornepro.com

If you have any questions, please feel free to contact us at info@westthornepro.com.