STANDARD SHIPPING TIMES

Due to a large number of orders resulting in extended logistics times, we are expediting shipments. Westthornepro thanks you for your approval and purchase!

Pre-sale goods delivery time to ensure that within a month (because the order is too large, at any time will be sold out, but we have been in production stock, so the first order to buy priority shipping!)

United States: 

Order processing time：1-3 Business days

Shipping time: 2-5 business days

Total delivery time
Estimated delivery time based on customer location
All destinations: 3 - 8 business days

‼ Po box address can not be delivered 

PROCESSING TIMES

Orders take 1-2 business days to process after placing the order before shipping out. We do not ship out on weekends.

Due to excessive orders, we might have delays up to 2 more days.

Where can I find my tracking number?

When your items are shipped out, you should receive an automatic notification from our system via email providing you with a tracking number.

If you have trouble finding your tracking information, please contact support@westthornepro.com for assistance. 

Unexpected Delays

In some instances, the delivery may take longer than the standard shipping times stated above. External factors might cause shipping delays such as international customs processing and holidays that we cannot control. Please contact us if your package is taking too long to arrive and we will work with you to resolve any situation.

If you have any other questions, feel free to contact us at support@westthornepro.com

CANCELLATION

We accept order cancellations before the product is shipped or produced. If the order is canceled, you will get a full refund. We cannot cancel the order if the product has been already shipped out.
If you want to cancel the order, please contact us at support@westthornepro.com first, and write the subject of the email: {YOUR ORDER NUMBER} Cancel Order

RETURNS (IF APPLICABLE)

westthornepro offers a 30-days money-back guarantee for goods purchased directly from westthornepro.com, which is only applied to defective products. We don't do returns or refunds for good-condition products.
Once there is a product issue, please take one video or photo for us to check out more details so that we can reship the new one or just refund you in the 3-Month warranty period.

Once the package is lost or you never received the package when it's shown delivered status, please contact us for reship.

REFUNDS (IF APPLICABLE)

Once there is a lost package or product quality, we will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or PayPal, within 15 days.

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@westthornepro.com.

If you have any questions, please feel free to contact us at support@westthornepro.com.

Need assistance?

We are here to help

For general inquiries or questions regarding sales or press, please leave your contact information below and we will get back to you as soon as possible.

We strive to provide immediate responses to all inquiries, however, at times we may experience a high volume of emails. Rest assured, we are working diligently to get back to everyone as soon as possible.

Please contact us and we will do our best to get back to you with a comprehensive response as soon as we can. Our goal is to respond within 5 minutes during working hours. However, evenings and weekends may take us a little bit longer.

Thank you for choosing Westthornepro. We look forward to helping you!

 

 

Company address：

The website is jointly operated by Guangzhou Dingbao International Trade Co., Ltd.registered at 814–816, No. 182, East Hanxi Avenue, Zhongcun Subdistrict, Panyu District, Guangzhou 

Telephone & SMS:
9AM to 5PM PST (Weekdays)

Customer Support:
support@westthornepro.com

Corporate Office:
Hours: M-F, 9AM-6PM PST