STANDARD SHIPPING TIMES

Due to a large number of orders resulting in extended logistics times, we are expediting shipments. Westthornepro thanks you for your approval and purchase!

United States:

Order processing time：1-3 Business days

Shipping time: 2-5 business days

Total delivery time
Estimated delivery time based on customer location
All destinations: 3 - 8 business days

‼ Po box address can not be delivered

PROCESSING TIMES

Orders take 1-2 business days to process after placing the order before shipping out. We do not ship out on weekends.

Due to excessive orders, we might have delays up to 2 more days.

Where can I find my tracking number?

When your items are shipped out, you should receive an automatic notification from our system via email providing you with a tracking number.

If you have trouble finding your tracking information, please contact info@westthornepro.com for assistance.

Unexpected Delays

In some instances, the delivery may take longer than the standard shipping times stated above. External factors might cause shipping delays such as international customs processing and holidays that we cannot control. Please contact us if your package is taking too long to arrive and we will work with you to resolve any situation.

If you have any other questions, feel free to contact us at info@westthornepro.com

CANCELLATION

You can cancel your order yourself within 1 hour of placing it using the cancellation option in your order confirmation email. After 1 hour, please email info@westthornepro.com with the subject: {YOUR ORDER NUMBER} Cancel Order to discuss your request. If the order is canceled, you will get a full refund. We cannot cancel an order that has already shipped.

30-DAY MONEY-BACK GUARANTEE

westthornepro offers a 30-day money-back guarantee for goods purchased directly from westthornepro.com. This 30-day money-back guarantee applies to both defective and non-defective products. To request a return and refund, please email info@westthornepro.com.

QUALITY ISSUES AND 3-MONTH WARRANTY

Once there is a product issue, please take one video or photo for us to check out more details so that we can reship the new one or just refund you in the 3-Month warranty period.

Once the package is lost or you never received the package when it's shown delivered status, please contact us for reship.

REFUNDS (IF APPLICABLE)

For refund requests under the 30-day money-back guarantee, or requests concerning lost packages or product quality issues, we will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or PayPal, within 15 days.

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at info@westthornepro.com.

If you have any questions, please feel free to contact us at info@westthornepro.com.

Need assistance?

We are here to help

For general inquiries or questions regarding sales or press, please leave your contact information below and we will get back to you as soon as possible.

We strive to provide immediate responses to all inquiries, however, at times we may experience a high volume of emails. Rest assured, we are working diligently to get back to everyone as soon as possible.

Please contact us and we will do our best to get back to you with a comprehensive response as soon as we can. Our goal is to respond within 5 minutes during working hours. However, evenings and weekends may take us a little bit longer.

Thank you for choosing Westthornepro. We look forward to helping you!

 

 

Company address：

The website is jointly operated by XiYao Global Trading LLC. registered at 30 N Gould St #23732, Sheridan, WY 82801, United States and TELOS TRADING LIMITED registered at 134 Corfield St, London, England, E2 0DS

Telephone & SMS:
9AM to 5PM PST (Weekdays)

Customer Support:
info@westthornepro.com

Corporate Office:
Hours: M-F, 9AM-6PM PST